Your Privacy at Stucco HQ

Who We Are

Stucco HQ ("we," "us" or "our") operates www.StuccoHQ.com (the "website") and the phone numbers shown on it.

Stucco HQ is a Florida network of independently owned and operated, licensed and insured local stucco contractors. In this policy, "your local contractor" means the stucco company in the network that serves the area where your property is. Your local contractor is a separate business from Stucco HQ.

This policy covers information collected through the website and our phone lines. Once your local contractor has your information, its own privacy practices apply to how it uses it (see How Your Request Reaches Your Local Contractor).

Information We Collect

Information you give us

When you request an estimate, send a message, call or email us, we may collect:

• Your name, phone number and email address
• The property address and the service you need
• Whether you agreed to text messages
• Anything you tell us about your project in a message or on a call, and any photos you send

Information collected when you visit

• How you reached the website: the ad, link or search result you came from (including the campaign tags and ad click IDs that ad platforms add to links), the website that sent you, and the first page you saw. This goes with your estimate request, so we know which ads and pages work.
• Searches in the "ZIP or City" box: the ZIP code or city you typed, the page it led to and the page you searched from. These searches are not tied to your name.
• Device and usage details collected by cookies, pixels, our web host and our estimate forms, such as your IP address, browser and device type, the pages you visit and when. See Cookies, Pixels and Ads.

Information from phone calls

Each page of the website shows its own phone number. When you call one, our call tracking system records your phone number, the number you called, and the date, time and length of the call. That tells us which page or ad led to the call and which local contractor should receive your request.

How We Use Your Information

• To answer your call or message and send your request to your local contractor
• So your local contractor can contact you, set a time to see the property and give you a written quote
• To follow up on your request and answer your questions about it
• So your local contractor can text you about your request, only if you agreed to texts
• To see which ads, pages and searches bring in calls and requests, and to improve the website and our ads
• To keep records, stop spam and fraud, and meet our legal obligations

How Your Request Reaches Your Local Contractor

When you call or send a request, we pass your name, phone number, email address, property address, the service you need and your project details to the local Stucco HQ contractor that serves your property's area. We share it so the contractor can contact you about your request, see the project and give you a quote.

Your local contractor is an independently owned and operated business. Once it has your information, it may keep it in its own records and use it to schedule, quote and complete your project and to meet its own legal and business obligations, under its own privacy practices.

If you want your local contractor to stop contacting you or to delete your information, you can tell the contractor directly, or contact us and we will pass your request along.

When We Share Information

We do not sell or rent your personal information to list brokers, other contractors or other companies, and we do not share it with anyone for their own marketing. Besides your local contractor, we share information only in these cases:

• Service providers that run our phones, call tracking, email, records, website hosting and ads for us. They may use your information only to provide those services to us.
• Advertising platforms such as Google and Meta, as described in Cookies, Pixels and Ads.
• For legal reasons: when the law requires it, to respond to a valid request from a court or public authority, or to protect the rights, property or safety of Stucco HQ, our customers or others.
• If the business changes hands, such as a merger or a sale of Stucco HQ. This policy, or one that protects your information at least as well, would continue to apply.
• With your permission, for anything else you agree to.

Phone Calls

A real person answers our phones 24/7 and sends your request to your local contractor. Your local contractor may then call you about your estimate. You can ask us or your local contractor to stop calling at any time.

Calls to and from Stucco HQ may be recorded for quality and training, and to make sure your request reaches the right contractor. Florida law requires everyone on a call to agree before it is recorded, so recorded calls begin with a notice. If you do not want your call recorded, say so at the start of the call, or send your request through the website or by email instead.

Text Messages (SMS)

Text messages are optional, and they come from your local contractor: Stucco HQ does not send text messages. If you check the box to receive texts on our estimate or contact form, your local contractor may text you about your request: for example, to set a time to see the property, confirm an appointment or follow up on your quote. Agreeing to texts is not a condition of any purchase.

• Message frequency varies with your request.
• Message and data rates may apply.
• To stop texts, reply STOP to any message, and your local contractor will stop texting you.
• For help, reply HELP, call (877) 321-1982 or email hello@StuccoHQ.com.
• Carriers are not liable for delayed or undelivered messages.

Stucco HQ passes your phone number and your text choice only to your local contractor, which sends the texts, so it can respond to your request. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text message opt-in data and consent will not be shared with any other third parties.

Cookies, Pixels and Ads

The website uses cookies, pixels and similar tools. Some keep the website working: for example, remembering how you reached the site during your visit, so that information can go with your estimate request. Others come from advertising and other companies:

• Google Tag Manager and Google Ads conversion tracking, which tell us when a visit from a Google ad leads to a call or an estimate request.
• Google Analytics, which shows us how visitors find and use the website, such as the pages they view, how long they stay and whether they tap a phone number or send a request.
• The Meta (Facebook) Pixel, which records visits to the website so we can measure our Facebook and Instagram ads and show ads to people who have visited.
• Google Fonts and Google Maps, which load the website's fonts and the maps on our city pages from Google's servers.
• YouTube videos in some of our articles. The video's preview image loads from YouTube's servers, and the video itself loads only when you click play, in YouTube's privacy-enhanced mode. Once it plays, YouTube (owned by Google) may set cookies and collect information about your viewing under Google's privacy policy.

These companies may collect your IP address, browser details and activity on the website, and may use that information under their own privacy policies, including to show you ads on other websites and apps. We may also share contact details from estimate requests, such as an email address or phone number, in hashed (scrambled) form with Google or Meta, to measure our ads, to reach people who may need stucco work, or to avoid showing ads to people who have already contacted us.

Your choices

• Set your browser to block or delete cookies. Some parts of the website may not work without them.
• Turn off personalized Google ads in My Ad Center, and see how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites.
• Stop Google Analytics from collecting your visits with Google's Google Analytics opt-out browser add-on.
• Manage the ads you see on Facebook and Instagram in your Meta ad preferences.
• Opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org.

Do Not Track: some browsers send a "Do Not Track" signal. There is no common standard for responding to it, so the website works the same way whether or not your browser sends one.

How Long We Keep Information

We keep estimate requests, messages and call records for as long as we need them to respond to you, follow up on your request, handle questions or disputes about it and keep our business records. Then we delete them. Your local contractor keeps its own records under its own practices.

Your Choices and Requests

• Texts: reply STOP to any message.
• Calls and emails: tell us or your local contractor that you do not want to be contacted again.
• See, correct or delete your information: email hello@StuccoHQ.com or call (877) 321-1982. We may ask you to confirm who you are before we act on a request, and we may keep some information when the law requires it or to finish something you asked for.

We will not treat you differently for making a request.

How We Protect Information

The website uses an encrypted (HTTPS) connection, and estimate requests are not stored on the web server: they go straight to our email and records, and we take reasonable steps to limit who can see them. No website or email system is completely secure, so we cannot promise that information will never be accessed without permission. If a data breach affects your personal information, we will notify you as Florida law requires.

Children

The website is meant for adults who own or manage property. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.

Other Websites

The website links to other websites, such as Google reviews and our Facebook page. Those websites have their own privacy policies, and we are not responsible for how they handle information.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. Changes take effect when they are posted.